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A system against lost enquiries from Viber, Facebook, email and your website form
Enquiries from Viber, Facebook, email, your website form and missed calls all come into one place. The customer gets an answer with prices and availability straight away, you get a notification in Telegram, and if there is no booking within 48 hours, a reminder goes out. From 400 € plus 20 € a month.
We have built a system like this for clients. We don't publish their names (NDA).
How it works: from the enquiry to the reminder
- 1
Everything comes into one place
Viber, Facebook, email, your website form and missed calls are recorded in one system. Nothing sits in a requests folder or on someone else's phone.
The channels: Viber · Facebook · email · form · missed call
- 2
An instant answer with prices and availability
The customer gets an answer in seconds, even at 10 pm. The answer uses only the prices, dates and time slots you have set. What isn't on the list is not made up.
The customer sees: an answer straight away
- 3
A Telegram notification to you
You get a short message: who is writing, from where, what they asked and what answer they have already received. You reply when it suits you, and nothing disappears.
You see: one card per enquiry
- 4
A reminder after 48 hours
If there is no booking within 48 hours, the customer gets a short reminder. Just one.
The result: an enquiry that doesn't go quiet
Who it is for
Guesthouses and hotels
The most common question is "is it free from Friday to Sunday". The answer goes out straight away, with dates and a price, and some guests won't wait for a reply typed by hand.
Salons, clinics, tradespeople
Messages come in on Viber, Instagram and as phone calls while you are working. Everything is collected, and you reply when you have a free hand.
What is included
- One place for messages from Viber, Facebook, email, your website form and missed calls
- An automatic reply with prices and availability, written by you
- A Telegram notification for every new enquiry
- A reminder after 48 hours if there is no booking
- The plan states clearly which channels connect directly and which are redirected, according to the platforms' rules
- Everything in accounts in your name, with a description of how it is built
How much the no-lost-inquiries system costs
from 400 € + 20 €/month = 640 € first year
400 € is the one-off price for building it, and 20 € a month covers upkeep and running the system. The monthly fee is part of the offer and is paid quarterly (60 €). The first year is 640 €.
The exact price depends on the number of channels and the programs it has to connect to. We state it in the plan before any work starts, and the audit is free.
How long it takes
It depends on the number of channels. Most systems have a first working version within a week, tested with your real enquiries.
Questions about lost enquiries
How do I stop losing enquiries from customers who write on Viber, Facebook and email?
By bringing them to one place. Enquiries from Viber, Facebook, email, your website form and missed calls all go into one system, the customer gets an answer straight away, and you get a notification in Telegram.
How much does the system cost?
From 400 € one-off plus 20 € a month for upkeep and running the system. The monthly fee is part of the offer and is paid quarterly (60 €). The first year is 640 €. We give the exact price in the plan, after the free audit.
What does the automatic reply say?
Only what you have set: prices, free dates or time slots, opening hours. If the question is outside those, the reply is not made up. The enquiry waits for you, and you get a notification.
Does it connect directly to Viber and Facebook?
Access to messages depends on the rules of the platforms themselves. In the plan we write down which channels connect directly and which are redirected, before any work starts.
What happens if the customer doesn't book?
If there is no booking within 48 hours, the customer gets one short reminder. We don't flood people with messages.
What kinds of business is it for?
Guesthouses and hotels, salons, clinics, tradespeople, and any company where enquiries arrive from several places and some of them get lost.
Do I need a new website?
No. The system works with the site you already have. If you don't have a site with an enquiry form, a guesthouse or a service business (page in Bulgarian) can get one.
Not one enquiry left waiting until morning.
A 20-minute call. We go through where your enquiries come from and where they get lost.
or call +359 88 999 1713 · Viber